Shipping policy

Last updated: September 5, 2026

Thank you for shopping with Decovince. This policy explains how we process, ship, and deliver orders within the United States.

Order Processing and Delivery

• Processing time: 1–3 business days, Mon–Fri, Mon–Fri (PST, GMT-8).
• Shipping time: 6–9 business days, Mon–Fri.
• Estimated delivery: 7–12 business days, including processing and transit.
• Tracking: A tracking number will be emailed after your order ships.

Delivery to Alaska and Hawaii may take approximately 10–30 business days.

Some orders may arrive in separate packages. If this happens, you may receive more than one tracking number.

Shipping Destinations

We currently ship within the United States, including all 50 states.

At this time, we do not ship to:

• P.O. Boxes
• APO/FPO addresses
• International destinations

Shipping Cost

Please review the table below for estimated delivery times and shipping information:

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	7–12 Business Days	$6.99

Order Tracking

Once your order ships, we will email you a tracking number. Tracking information may take 24–72 hours to update after shipment.

If your tracking information has not updated for 5 business days, please contact us at support@decovince.com.

Shipping Delays

Delivery times are estimates and may be affected by circumstances such as severe weather, carrier disruptions, holidays, or unusually high order volumes.

If a carrier delay occurs, we will provide reasonable assistance with tracking your shipment. Carrier delays may be outside our control.

Order Changes and Cancellations

You may request an order change or cancellation within 24 hours of placing your order by contacting support@decovince.com.

Requests made after this period cannot be guaranteed because your order may already be processing or in transit.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us at support@decovince.com within 48 hours of delivery.

Please include your order number and clear photos of the item and packaging so we can review the issue and determine the appropriate resolution.

Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy. Please review that policy for eligibility requirements, return instructions, and refund details.

Contact Decovince

If you have questions about shipping, delivery, or your order, please contact us: