How long does shipping take?
We currently ship within the USA. Most orders arrive within 7–12 business days after shipment. Tracking details are emailed once your order ships.
How much is shipping?
Standard shipping is $6.99 per order. The shipping cost is shown at checkout before you complete your purchase.
What is your return policy?
We accept eligible returns within 30 days of delivery. Items must be unused and in their original packaging. Approved refunds are issued to the original payment method.
How do I request a return?
To request a return, contact us at support@decovince.com with your order details.
Do your products have a warranty?
Our products do not include a warranty unless stated on the product page. If there is an issue with your order, contact us at support@decovince.com.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, and Google Pay, where available at checkout.
How can I track my order?
Once your order ships, we’ll email you a tracking number so you can follow your delivery. You can also visit our Track Your Order page anytime to check your order status.
Do you ship internationally?
No. We currently ship within the USA only.
Can I cancel or change my order?
Contact us at support@decovince.com within 48 hours of placing your order. Requests cannot be guaranteed once processing or shipment has started.
How can I contact Decovince?
For questions about products, orders, shipping, or returns, email us at:
Support Business Hours: Mon – Fri, 10:00 AM – 5:00 PM PST (GMT-8)
Response Time: Within 48 business hours
Email: support@decovince.com
Phone: +1 305 707-3816
Store Name: Decovince
Business Address: 7624 Fisher Island Dr, Miami Beach, FL 33109, United States