Refund policy

Last updated: September 5, 2026

At Decovince, we want you to feel confident when shopping with us. This Return and Refund Policy explains when returns are accepted, how to request a return, and how refunds are processed.

Important Information

• Return Period: Returns may be requested within 30 days of delivery.
• Restocking Fees: We do not charge restocking fees for approved returns or exchanges.
• Return Shipping: Return shipping costs are the customer’s responsibility.
• Refund Timing: Approved refunds are generally processed within 7 days of receiving the returned item.
• Refund Method: Refunds are issued to the original payment method.

How to Request a Return

To request a return, please contact us at support@decovince.com with your order details and the reason for your return.

Return requests must be reviewed and approved before the item is sent back. Returns sent without prior approval may not be accepted.

Return requests submitted more than 30 days after delivery are not eligible for return.

Sending Your Item Back

Once your return is approved, we will provide instructions for sending the item back. Please package the item securely to help prevent damage during return shipping.

Unless the return is due to an incorrect, damaged, or defective item, the customer is responsible for the cost of return shipping.

Refunds

Approved refunds are issued to the original payment method within 7 days. Your payment provider may require additional time to post the refund.

Exchanges

If you would like to exchange an item, please contact us at support@decovince.com with your order details and exchange request.

Order Cancellations

If you need to cancel an order, please contact us at support@decovince.com within 24 hours of placing your order.

We can generally cancel orders that have not yet entered processing. Once an order has been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after delivery in accordance with this policy.

Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us at support@decovince.com within 48 hours of delivery.

Please include your order details and clear photos of the item and packaging so we can review the issue. If the issue is confirmed, we will work with you on an appropriate resolution, which may include a replacement or refund.

Non-Returnable Items

Items that have been used, damaged after delivery, or returned without the required original packaging may not qualify for a refund.

Any product-specific return restrictions will be disclosed on the applicable product page before purchase.

For complete details, please see our Terms of Service.

Contact Us

If you have questions about returns, refunds, exchanges, or order cancellations, please contact us: